Shipping policy

SHIPPING TIME

Orders leave our warehouse in India in 2-5 business days.

Standard shipping takes an additional 10-12 business days to be delivered after your package leaves our warehouse.

Weekends and some holidays do not count as business days.

Most customers receive their order within 12-18 business days of placing their order.

Rush shipments are shipped out within 3 business days. Your package will be delivered in 7 business
days after it leaves our warehouse. These times are all estimates and are not guaranteed. Carrier delays
can occur that are out of JavnikaCouture’s control, especially around the holidays.

Please allow orders that contain personalized and/or embroidered items an additional 2-3 business days
to be fulfilled.

Shipping carrier delays may occur that are out of JavnikaCouture’s control.

 

ORDER STATUS

Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through carrier tracking services.

If you have any questions or concerns about shipping please feel free to contact us at info@javnikacouture.com. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing info@javnikacouture.com.

We are unable to change or edit an order after it has been submitted. If you need to cancel an order, please email us at info@javnikacouture.com soon after placing your order.  Once your order is processed and fulfilled, we will be unable to cancel your order.

 

INCORRECT ADDRESS OR UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect or incomplete address, is marked "unclaimed" or "return to sender," or has been deemed undeliverable for any reason by the carrier, we will reach out to you via email.

Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.

Once we receive the package back from the carrier, we can reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.

If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.

If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.

Please Note:

Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

To ensure this does not happen, please make sure you provide the correct address at checkout. We are not responsible if your order gets delivered to the wrong address or is sent back to us due to an incorrect address.

Delivery times are not guaranteed and are subject to several other factors including national holidays, carrier delays, customs clearance, weather and product availability. We will do our best to get your parcel sent out as quickly as possible.

It’s important to provide detailed and comprehensive shipping information while placing your order. JavnikaCouture is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.

We are not responsible for lost or stolen packages either.

 

CUSTOMS AND IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control over these charges, so we suggest you check first what import charges may apply before ordering.

International orders are subject to additional charges due to the delivery of an imported package. This may include, but is not limited to duty, import, customs, and Value-Added Tax. These funds are not paid by JavnikaCouture and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer.

International orders can be sent via:

UPS Standard

UPS Worldwide Expedited

UPS Worldwide Saver

Rates and carriers are subject to change for International orders based on location. Please proceed to your cart checkout for the most up-to-date delivery methods and rates available in your area.

Track your UPS package here.

We love our international customers and ship worldwide!

Shipping costs vary, so once you're ready to check-out shipping costs will be calculated in the check-out cart.