Refund policy

Returns and Exchange Policies

What items are eligible to be returned or exchanged?

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be received within 30 days of ship date.

How can I receive a refund for my order?

Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.

What do I do if my item can't be delivered?

If the delivery courier could not deliver your item, please contact your local postal service to have them reroute the package. Please confirm the shipping address with them when you contact them.

If you received a note from the shipper about their initial delivery attempt, please ensure that you are following the instructions on that notice.

If the package has been “returned to sender” (returned to JavnikaCouture), we are happy to re-ship the items again to the correct address or offer store credit!

If you have entered the incorrect delivery address when placing your order, and your order gets returned back to us, we are happy to re-ship the items again to the correct address or offer store.

How can I cancel/edit my order that I just placed?

Email us at info@javnikacouture.com with your order number and request to cancel within 24 hours of placing the order in order for JavnikaCouture to attempt a cancellation/change. Please note that we cannot guarantee all cancellation/change requests will be successful, but we will try our best to initiate as quickly as possible!

Can I return or exchange an order that I sent/received as a gift?

Please note that if the item/order was a gift, we are unable to issue a refund to anyone other than the person who originally placed the order. Please ensure that the cardholder who placed the order is initiating the return in this case.

As the recipient of the gift, you may request a store credit or exchange by indicating that the item was a gift. Please email info@javnikacouture.com if this is the case instead of utilizing the return link listed above, and be sure to include your name, address, and phone number as well as the name and address of the person who placed the order.

If you are experiencing any issues with your JavnikaCouture gift card, please email info@javnikacouture.com with the gift card code and amount, and we will be happy to help you!

My JavnikaCouture item is damaged!

If the purchased product is defective and/or damaged, please initiate your return within 30 days of receiving an order to be eligible for a return. Items that are indicated as damaged/defective will be inspected by our team upon returning for the damage/defect. JavnikaCouture reserves the right to deny a return if we do not uncover damage/defects or if the damage was intentional (up to the discretion of the returns team upon processing).

Can I exchange my JavnikaCouture item?

JavnikaCouture will gladly help with exchanging your item for a different size (or even the same item if something happened with your original shipment).

Please note: Exchanges are contingent on JavnikaCouture having the corresponding item in stock at the time. Please note that we cannot guarantee that the item will be available for exchange. Please consider opting for store credit if the exchange option isn’t available to you when you are processing your return, so you can place a new order for something else that’s cute!

What refund options are available to me for my JavnikaCouture item?

You are eligible for a refund to the original payment method used when placing your order. Certain limitations apply.

How do I ship back my JavnikaCouture items?

Please initiate your return by sending us an email at info@javnikacouture.com. Once you complete the process and are given confirmation, you will receive an email with return instructions and a return label if applicable to get your items back to us.

How soon will I get my JavnikaCouture refund?

JavnikaCouture attempts to handle all returns within 7 business days of receipt at our warehouse. If a refund has been approved, please allow up to 30 days for the credit to appear on your billing statement.

I have a question that isn’t covered here. What do I do?

If you have any questions regarding your return or refund, reach out to us at info@javnikacouture.com.